Frequently Asked Questions

Registration

How do I register for a non-credit course?

Navigate to the courses page at wvu.augusoft.net

How will I know that my registration has been processed?

The student will receive an email from Augusoft Lumens confirming the registration.  The payment will be confirmed through the WV State Treasurer's Office if the registration was paid online through Augusoft Lumens.

What is the cost of a non-credit course(s)?

Navigate to the courses from continuinged.wvu.edu or go to our registration page at wvu.augusoft.net

How long will it take for me to complete a non-credit course?

Most of the non-credit courses are self-paced. The average time for course completion is noted if known.

How many courses may I take at a time?

You choose from one course to as many as you like. Keep in mind that each course has specific objectives and requirements for completion so you may want to pace yourself accordingly.

Are there particular class times when I must be online for the course(s)?

You may work on-line at times of your own choice. You decide if you participate first thing in the morning or late at night. Reports show that peak times for online students are between 9:00 p.m. to 2:00 a.m.  Some courses may require specific times the student needs to login.  Those times will be noted in the course

Can I complete all course work from my home or is there any required time on site?

All online course work may be done from your home. You have no requirement to come to an on site location unless designated in the description of the course or by the instructor. On-site courses or class observations will be designated in the description of the course at wvu.augusoft.net

What does the start date and end date mean on the registration page?

The start date is when the term begins. The end date is the latest a student can register for that term.

Class Access

All I received was my registration confirmation. How do I access the class?

Student information is submitted to WVU Identity Management for activation of the student's account (WVU Login Username).  The student's username is then submitted to eCampus for course enrollment. The student will be emailed from WVUEnrich@mail.wvu.edu with the Course Access Instructons, Course URL, and how to activate the student's WVU Login account setting their own password.  Allow 5 business days to receive this information.

What if I cannot access the class with the information emailed to me?

Contact the Information Technology Services (ITS) Help Desk at (304) 293-4444. State that you are a non-credit student, and provide your WVU Login number..

Are there any special computer requirements?

All computer requirements are specified in course descriptions.  Online courses in eCampus will offer free software downloads for Adobe Acrobat Reader, Java, Macromedia Flash Player, and Quicktime if needed for the course.

Refund Policy

What is the refund policy?

All requests for cancellations/refunds must be in writing. Requests must be made within one week from when the class access information was emailed to the student. Mail to: WVU Continuing Professional Education, P.O. Box 6800, Morgantown, WV, 26506 or email to WVUEnrich@mail.wvu.edu. To see specific details regarding Refund Policies, go to the Refund Policy link under Browse on this website.

Financial Aid

Do you offer financial aid?

There is tuition assistance, scholarships and loan programs available with the ProTrain and World Education courses. Please go to http://www.worldeducation.net/ or http://protrainedu.org/ to learn more about these loan programs. Also accepted are checks from Employer Assistance Programs. Checks should be made out to West Virginia University. No other financial aid assistance, voucher, or tuition waiver is accepted for non-credit courses.

Miscellaneous

 

Is there a certificate awarded?

Once the instructor notifies WVU Continuing Professional Education that a student has completed the requirements for the course, a Proof of Completion Certificate is signed by the Dean and emailed to the student's email address that was provided in their registration profile. If a student requires the certificate for an employer, WVU Continuing Professional Education will fax the Proof of Completion Certificate to the designated office.  If a student requires a hard copy of the certificate, there is now a $10 charge and the following form  http://continuinged.wvu.edu/forms/CertificateRequestForm.pdf  needs to be submitted.

Why can't I register in Windows 8?

For Windows 8 users, please be aware there are two versions of Internet Explorer on your device - Metro and Desktop. To use our registration site, you must use the Desktop version of Internet Explorer, and not the Metro version. To start the Desktop version, click on or touch the Desktop tile on the Start screen. Then you will see the Internet Explorer icon in the task bar. This is the Desktop version which should be used for registration. If you are in Internet Explorer and the URL address is at the bottom of the screen, you are in the Metro version, should close it and open the desktop version following the instructions above.