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Refund Policy

 
Refund Policies
 
Standard & Online Continuing Professional Education Courses 
Refund requests must be in writing and made within seven (7) business days from the date of access information sent for online courses



On-Site Continuing Professional Education Courses 
**Please see individual class refund policies in the course description for your particular in-person course.** For the majority of courses, the Standard Refund Policy applies for full refunds up to the day before the course is offered. Requests will need to be in writing.


Mail your refund requests for standard, online CPE and on-site CPE courses to: WVU Continuing Professional Education, P.O. Box 6800, Morgantown, WV, 26506 or email the request to WVUEnrich@mail.wvu.edu. Fax requests can be accepted at 304.293.4899 attention WVU CPE with proper information and cover page. No requests will be granted over the phone or in person.


Educational Testing Consultants Test Prep Classes

For test prep classes, full refunds will be issued until the second class meeting. Refund requests must be in writing to WVUEnrich@mail.wvu.edu.


Potomac State College Non-credit Classes
All requests for cancellations/refunds must be in writing. Requests must be made before the start date of class. Once class begins, no refunds will be issued.

Please email your refund request to WVUEnrich@mail.wvu.edu with the courses name and reason for cancellation.



CPASS Lifetime Activities
Registration in a class does not automatically reserve the right to a refund. If the Lifetime Activities Program cancels a class for any reason, a full or pro-rated refund will be issued to the participant. Full refunds will not be made unless classes are cancelled due to insufficient enrollment or extenuating circumstances on a case by case basis. No refunds will be made due to scheduling conflicts, on the part of the participant. A $25 processing fee, per class enrolled, will be charged for all other refunds at the discretion of the Lifetime Activities Program Director if the request is made at least 10 days prior to the start of the class. No refunds or credits will be issued for participant withdrawal after the start of the class. To cancel a registration for class you must contact the office at 304-293-0859 or email lifetimeactivities@mail.wvu.edu.

 

 
ProTrain
A student has three (3) days from the enrollment date to request a refund. However, if the online course material has been accessed, and the reference materials have been opened, no refund will be granted.

Additionally, there are no extensions granted for courses. If a student does not complete the course by the end date on the welcome letter, there will be additional fees for extended access. Extensions must be requested within 30 days after the original end date of the class. Extension request made past this date cannot be honored.